Shipping policy

Last updated: October 21, 2026

At Oriental Elegance Ltd, we deliver every order carefully packed and fully tracked. This policy explains how your order reaches you.

1. Delivery regions

We currently deliver to:

  • GCC: Saudi Arabia, the United Arab Emirates, Kuwait, Qatar, Bahrain and Oman
  • North America: the United States and Canada
  • Australia
  • United Kingdom
  • Europe: Austria, Belgium, Bulgaria, the Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Liechtenstein, Luxembourg, Malta, Monaco, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland

2. Delivery time

Orders are delivered within 15–20 business days of payment confirmation.

Customs clearance or local courier delays can occasionally affect delivery times; if this happens, our team will keep you informed.

3. Shipping carriers

  • Saudi Arabia, the United Arab Emirates, Kuwait, Bahrain and Oman: Naqel Express
  • Qatar: our own express delivery service
  • United States, Canada, Australia, United Kingdom and Europe: UPS Saver

4. Order tracking

When your order is dispatched, you will receive an email with a tracking number so you can follow your parcel.

5. Shipping fees

Shipping costs are calculated at checkout based on the destination and the chargeable weight of your order. The chargeable weight of each packed box is the higher of its actual weight and its volumetric weight (length × width × height in cm ÷ 5,000).

6. Customs, duties and taxes

Our shipping prices cover delivery to your address (DAP – Delivered at Place). They do not include import duties, customs fees or local taxes such as VAT in the destination country.

These charges are set by the customs authority of your country and are paid by the customer on delivery, or when the courier requests them before delivery. The amount depends on your country's regulations and the value of the order.

7. Lost, damaged or delayed parcels

  • If a parcel is lost in transit, we will reship the order or refund it in full.
  • If an item arrives damaged, please follow the steps in our Return & Refund Policy and we will replace or refund it.
  • If a parcel is delayed, our team will work with the courier to resolve it as quickly as possible.

8. Contact us

For any shipping question, please contact our support team:

Company name: Oriental Elegance Ltd
Company number: 16803292
Registered address: 2nd Floor College House, 17 King Edwards Road, Ruislip, London, HA4 7AE, United Kingdom
Email: support@oriental-elegance.store
Phone / WhatsApp: +90 544 632 1646