Refund policy
Last updated: October 5, 2026
At Oriental Elegance Ltd, we want every order to arrive exactly as you expect. By placing an order on our website, you agree to the terms below.
1. Return window
You may request a return or refund within 14 days of receiving your order. To start a return, email us with your order number.
2. Conditions for returns
- Items must be unused, undamaged and in their original packaging.
- Returns must include the order number or original receipt.
- Returned items are inspected on arrival; if an item has been used or damaged after delivery, the refund cannot be issued.
3. Items damaged in transit
Please check your parcel on delivery. If an item arrives damaged, email us within 48 hours of delivery with photos of the item and the packaging. Once confirmed, we will replace the item or refund it in full, at no cost to you. If the outer packaging is visibly damaged, please note this with the courier at delivery.
4. Return shipping costs
For returns that are not due to transit damage or a fault, return shipping costs are paid by the customer.
5. Refund method
Refunds are made to the original payment method. Once we have received and inspected the return, the refund is issued; it may take a few business days to appear, depending on your payment provider.
6. Order cancellations
If an item cannot be supplied or does not pass our quality checks, we will let you know and refund your payment in full.
7. Updates to this policy
We may update this policy to reflect changes to our services. Any update will be posted on this page.
8. Contact us
If you have any issue with your order, please contact us:
Company name: Oriental Elegance Ltd
Company number: 16803292
Registered address: 2nd Floor College House, 17 King Edwards Road, Ruislip, London, HA4 7AE, United Kingdom
Email: support@oriental-elegance.store
Phone / WhatsApp: +90 544 632 1646