سياسة الشحن والتسليم

Shipping & Delivery Policy

Updated: 2025

At Oriental Elegance Ltd, we are committed to delivering your orders as quickly and securely as possible. This Shipping & Delivery Policy explains how we process and ship your orders.

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1. Delivery Regions

We ship worldwide, with our main active market in the Gulf region (KSA, UAE, Kuwait, Qatar, Bahrain, and Oman). Delivery times may vary depending on your location.

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2. Processing Time

All orders are processed and shipped within 7–12 business days after payment confirmation. You will receive a shipping confirmation email once your order has been dispatched.

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3. Estimated Delivery Time

• Gulf Countries: 7–15 business days
• Rest of the World: delivery time may vary depending on the shipping destination.

Please note that delivery times may be affected by customs clearance or local courier delays, but we aim to ensure smooth delivery for all shipments.

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4. Shipping Carriers

We work with trusted international shipping partners to ensure reliable delivery:

• Naqel Express
• FedEx
• Aramex
• DHL

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5. Order Tracking

Once your order is shipped, you will receive an email with a tracking number to follow your package in real time.

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6. Shipping Fees

Shipping costs are automatically calculated at checkout based on the weight and destination of the order.
Customs and duties are handled by Oriental Elegance Ltd — customers pay only for shipping at checkout.

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7. Lost or Delayed Packages

• If a package is lost in transit, we will cover the full value of the order and reship or refund it.
• If a package is delayed, our team will coordinate with the shipping carrier to resolve the issue as quickly as possible.

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8. Customs & Taxes

We handle all custom payments and clearance. Customers are only responsible for shipping fees displayed at checkout.

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9. Contact Information

If you face any shipping-related issues, please contact our support team:
📧 Email: support@oriental-elegance.store
📞 Phone: +90 544 632 1646