At Oriental Elegance Ltd, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make a purchase, or interact with us.By using our website, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following personal information:
Payment information: card or bank details (processed securely by Stripe or PayPal — we do not store card numbers).
Order details: products purchased, transaction history, delivery information.
Technical information: IP address, browser type, device type, pages visited, and cookies.
Marketing and tracking information: collected through Google Analytics, Meta Pixel, TikTok Pixel, or similar tools.
3. How We Use Your Information
We use your data to:
Process and deliver your orders.
Communicate with you about your order, account, or inquiries.
Improve our website, products, and customer service.
Run marketing campaigns and measure their effectiveness.
Detect and prevent fraud.
Comply with legal obligations.
4. Payment Processing
We use trusted third-party payment processors including:
Stripe
PayPal
These platforms collect and process your payment information in compliance with the highest security standards. We do not store your credit or debit card details.
5. Sharing Your Information
We may share your data with:
Payment processors (Stripe, PayPal)
Shipping and logistics partners to fulfill orders
Advertising and analytics partners for marketing (with your consent)
Government authorities if required by law
We never sell or rent your personal data to third parties.
6. Cookies & Tracking
Our website uses cookies to improve user experience, track website performance, and personalize marketing.
You can accept or reject cookies through your browser settings.
For more details, see our [Cookie Policy] (link will be added).
7. Data Storage & Security
Your data is securely stored on our website platform and processed through Stripe and PayPal. We do not use external CRM systems. We apply appropriate technical and organizational measures to protect your information from unauthorized access, loss, or misuse.
8. Your Rights
You have the right to:
Access your personal data.
Correct or update inaccurate information.
Request deletion of your data (where applicable).
Withdraw consent for marketing communications.
File a complaint with the UK ICO if you believe your rights have been violated.
As we sell primarily to Gulf countries, your data may be transferred outside the UK. We ensure appropriate safeguards are in place to protect your information.
10. Children’s Data
Our website is not directed at children. We do not knowingly collect personal data from individuals under 16 years of age.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
12. Contact Us
For questions or concerns about this Privacy Policy or how we handle your data, contact us at: 📧 support@oriental-elegance.store 🏢 Oriental Elegance Ltd — [London Registered Office Address]