سياسة الإسترجاع

Return & Refund Policy

Updated: 2025

At Oriental Elegance Ltd, we want to make sure you have a smooth and rewarding shopping experience. By placing an order or making a purchase on our website, you agree to the terms set forth below.

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1. Return & Refund Window

If there is an issue with your purchase, you may request a return or refund within 14 days of receiving your order.

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2. Conditions for Returns

• Items must be returned in original packaging, unused, and free of damage.
• Returns must include the original purchase receipt.
• If we find any damage to the returned product, the refund request will be canceled.
• Returns will only be accepted if the above guidelines are followed.

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3. Refund Method

Refunds are made to the same payment method used for the original purchase (e.g., Stripe, PayPal, or credit card).
Refund processing may take a few business days depending on your payment provider.

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4. Order Cancellations & Out-of-Stock Items

If a product is unavailable or fails quality checks, we may need to cancel your order.
In this case, we’ll inform you and refund your payment promptly.

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5. Shipping & Return Costs

• Customers are responsible for return shipping costs, even if the original order included free shipping.
• Oriental Elegance is not responsible for damages during shipping or transportation.
• Please check your package carefully upon delivery. If it’s damaged, report it immediately to the courier and do not accept it.

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6. Consent & Updates

By using our website, registering an account, or making a purchase, you agree to this Return & Refund Policy.
We may update this policy as needed to reflect changes to our services. Any updates will be posted on this page.

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7. Contact Us

If you experience any issues with your order, please contact us:
📧 Email: support@oriental-elegance.store
📞 Phone: +90 544 632 1646

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